Effective Date: July 24, 2025

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At COPE, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our organization—whether online, in person, or at our events.

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1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, date of birth (e.g., for volunteer sign-up, donations, or event registrations).

• Demographic Information: Age group, interest areas, availability (used for program matching or reporting).

• Payment Information: If you donate through our website, your payment is securely processed via a third-party payment processor. We do not store your full payment details.

• Usage Data: We collect general data about how visitors use our website through tools like cookies and analytics platforms (e.g., pages visited, time spent, device type).

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2. How We Use Your Information

We use your information to:

• Process donations and send receipts or thank-you messages.

• Match you with volunteer opportunities.

• Register you for events and communicate updates.

• Send newsletters, impact stories, and organizational updates (only with your consent).

• Improve our website, programs, and services.

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3. Information Sharing

We do not sell, rent, or trade your personal information.

We may share your information with:

• Trusted third-party service providers who help us operate our website or process donations (e.g., payment processors, email services).

• Legal authorities if required by law or in the event of misuse, fraud, or legal compliance.

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4. Your Choices

• Opt-Out: You can opt out of email communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

• Update Your Info: You may request to review, update, or delete your personal information by contacting us.

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5. Data Protection

We take appropriate steps to protect your data. This includes the use of encryption, secure servers, and restricted access to sensitive information. However, no system is 100% secure, and we encourage users to protect their own information and report any suspicious activity.

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6. Children's Privacy

COPE does not knowingly collect personal information from children under 13 without parental or guardian consent. If you believe a child has submitted information without proper consent, please contact us immediately.

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7. Links to Other Websites

Our site may contain links to third-party websites. COPE is not responsible for the content or privacy practices of these external sites.

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8. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. When we do, the updated date will be posted at the top of this page.

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9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is used, please contact us at Outreach@HopeWithCope.com